Mandatory 10-Digit Dialing for Area Code 607
10/20/2021

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022.  Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

Beginning October 24, 2021 you must dial 10-digits (area code + telephone number) for all calls.  On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed.  You must hang up and dial again using the area code and the 7-digit number.

Beginning July 16, 2022, dialing "988" will route your call to National suicide Prevention and Mental Health Crisis Lifeline.